Some of the issues covered in this webinar include the four problems with the way most people do backup, exactly how to provide backup correctly, and how to use backup to train new staff.
Presenters: Ryan Dowd
Register

In this session, we’ll discuss your preferred listening style – and the listening styles of others. Do you know somebody who shows signs of impatience when you are sharing important details? Perhaps they have a different preferred listening style than you do. You’ll discover why preferred listening styles might change and how you can become more aware of your own style so that you can adapt that style to whoever is speaking.
Presenter: Linda bruno
Register

Because even though we know we know, just one somewhat-negative interaction with a patron can leave our confidence muscle bruised and a little worse for wear. Let’s talk about how we can apply first aid and get that muscle back to full strength.
Don’t miss this opportunity for growth that will serve you well in all aspects of your life!.
Presenter: Linda Bruno
Register