9 Ways to Stay Cool, Calm, and Collected
Have you ever found yourself getting frustrated – maybe even a bit angry – with no effective way to get your emotions back on an even keel? Whether you are a staff member dealing with patrons and volunteers or a volunteer dealing with staff members and patrons, the people we interact within our library environments can sometimes trigger emotions that don’t always serve us well.
Give your self-confidence – and self-awareness – a boost by attending this webinar!
Presenter: Linda Bruno
Removing Barriers to Great Service
Together we’ll examine what gets in the way of reaching the people in our communities. We’ll look at policies, practices, biases, space design, and anything we say “no” to. Then we’ll break down the barriers one by one and create work plans to eliminate them and keep them from recurring.
2 dates available.
Thursday, December 5, 2019
Hagen Ranch Road Branch Library – Palm Beach County Library System
Friday, December 6, 2019
North Miami Beach Library
During this interactive webinar, we will explore:
- Creating a baseline of staff knowledge
- Free in-house solutions for training staff
- Techniques to get staff excited about new technology
- Free additional resources to help you fill training gaps
Presenter: DIana Silveira