Vendors

Company Name Altarama
Specialty Customer Services, Technology Products
Library Type Public Library, Special Library
Contact Name Tara Wilkinson
Phone 888-982-9997 ext 6
Description Cloud-based reference management tools that are simple, powerful and affordable. For capturing and reporting statistics, managing requests, provide a chat service and more. SEFLIN members receive 10% off of all orders. Spring Promotion provides 25% off
Long Description Altarama’s cloud-based solutions include: DeskStatsan electronic tick sheet, RefChatter, a chat platform for custom widgets and texting), RefTrackera request ticketing system with customized forms and smart email integration.  For libraries wishing to offer chat services outside of library hours (e.g. 24/7, etc.) our RefStaffing service provides backup and after-hours staffing by credentialed, experienced reference librarians.

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